EDIT 11/27/2024: I called twice and spoke with Mike, at 9:37am and 4:37pm today, requesting to cancel my reservation for next week. He kept saying it was cancelled but would not provide any reference number or send an email. He made weird excuses and wasn't willing to help. Finally, I was able to get to a computer and the room was in fact *not* cancelled. I was able to do it online and received a confirmation email immediately. Note that this was booked directly through their website and not a third party. It seems as though their staff is dishonest, and I would have been charged a no show fee if I had just taken Mike at his word. Beware if you plan to stay here. I'm dropping the overall review from 5-stars to 2-stars, and the service review from 3-stars to 1-star, for this disappointing customer service experience. ORIGINAL REVIEW: The rooms were comfortable, quiet, have fast WiFi and safe parking for a great price. There's no breakfast, but the room does have a refrigerator and microwave, with Whole Foods, Starbucks, and a number of stores are within walking distance. It is a short drive to the tourist areas of Monterey, 17-Mile Drive, Carmel-by-the-Sea, and Point Lobos. I will definitely stay here again the next time I'm in town.

The service is rude and terrible. They offered no help. No blankets or anything for our stay when the power went out for a day. The power went out 2 years ago. They didn’t have a generator. Rooms aren’t clean either. They didn’t offer any help when the power was off. I know it’s not their fault the power went out but they offered no help at all. We will never stay here. I suggest you run away too

Terrible. It smells with mold, so bad. If you can avoid, please stay away from this place

Only 5 minutes drive from 17 Mile