Unfortunately this was not the experience I had hoped for. Firstly, the staff were warm, friendly & accommodating which is why I'm giving any stars. However, they seemed overworked and short staffed. The hotel was littered with dirty plates and empty bottles outside the hotel rooms. I was really hungry when I arrived so I ordered the egg & truffle sandwich. I felt so sorry for the young chap behind the bar as he was literally, run off his feet. Sadly, the sandwich lacked truffle or indeed pepper or salt. The fries were perfect and it was a good size - just lacking flavour. I think having a member of staff working outside on a beautiful evening would have made sense. There were again tables that needed clearing. I chose this hotel for its spa as I needed rest and recuperation. But the spa was absolutely dreadful. It was dirty (dirty tissues in the changing room), a razor and rubbish in the showers, and the swimming pool had litter, broken tiles and felt very old & tired. Outside tables had food & drinks left on them. The whole spa needs a complete overhaul. It's dated and again needs more staff. My room was fine, but I had better hotel rooms at the Holiday Inn. Unfortunately, my room looked out on a weird part of the building so I had no view. Surely not having a busy hotel I could have had a better room? I could not open a window so I had no fresh air, just air conditioning which smelt odd and made clicking noises all night. Overall this hotel is not a 4 star hotel. Save up and stay in a five star like the South Lodge. Double the price but 100 times more luxurious and comfortable.

We stayed for the weekend and the level of service we received were very good. Attention to detail was key as a children’s robe was provided in one of our rooms that had a young child staying in. Anke and Jamie on the Reception desk were very attentive and managed to help us in every way they could. At dinner and breakfast services, Abdul and Alek were also attentive and able to help us which any requests we needed. The spa and leisure facilities were good and the staff there all very friendly. A robe, a towel and a pair of flip flops were provided up on request which was handy as you did not need to bring across your robe from the hotel room.

I booked a cocktail afternoon tea followed by treatments for myself and my mum for her birthday. From the moment we arrived we were looked after beautifully. Francesca who served us along with Norbert were very helpful and attentive. The treatments were top class and so relaxing. We relaxed in the library bar afterwards and spent a lovely afternoon chatting to Ivo behind the bar who was very knowledgeable and friendly. The food and service received made our day extra special and we will definitely be back!

Wonderful hotel. Great range of rooms and well appointed bedrooms. Staff were excellent, special mention of Oscar and Caroline. Supporting and satisfying clients appears to be more of a vocation than a job. We hope to go back with no hesitation.

This place is great and deserves its fantastic ratings. The only issues I have are things I wouldn't expect in a 5* hotel, little things like... You book as a couple and they only have one robe in the room and then having the expectation that guests to take the robes from the room for the spa. That said, if it was in the power of the staff to fix they fixed it, with a smile and good cheer. We had a lovely stay. I can't believe this place is so close to London. It's a perfect spa get away location.